Global Help Desk
Job Description:Troubleshooting of applications, remote connectivity, and directory services issues related to advanced workstation supportRemote troubleshooting for issues that do not require user interactionDemonstrating a high degree of patience and a strong understanding of business needs of the Firm ´s end usersManaging complex user problems against aggressive timelinesInterfacing with infrastructure support and infrastructure development groups as requiredContinually contributing to knowledge base as issues/solutions ariseCollaborating in the daily hand-over of issues with colleagues in Read more […]