Global Help Desk

Job Description:Troubleshooting of applications, remote connectivity, and directory services issues related to advanced workstation supportRemote troubleshooting for issues that do not require user interactionDemonstrating a high degree of patience and a strong understanding of business needs of the Firm ´s end usersManaging complex user problems against aggressive timelinesInterfacing with infrastructure support and infrastructure development groups as requiredContinually contributing to knowledge base as issues/solutions ariseCollaborating in the daily hand-over of issues with colleagues in Read more […]

February 10, 2008 • Tags: , , • Posted in: General • Comments Off on Global Help Desk