Head of Customer Complaints – Private Banking recruitment
The key purpose of the Client Relations Complaints team is to resolve complex, servicing, executive and regulatory complaints across the business. The team aims to resolve complaints quickly and effectively to restore and enhance the relationships with the clients, it also aims to work in partnership with the business to idetify and eradicate systemic causes of complaints. The regulatory requirements of the FSA must be adhered to to prevent the censure, imposition of fines and to protect the reputation of the business.The role holder will be responsible for the leadership of a team of c.15 Read more […]