IT/Programmer

100% Service Desk Phone Support. Responsibilities Provides basic to complex support on a broad range of infrastructure products, including network components. Has a subject matter expertise in certain areas. Escalates problems appropriately. Monitors and maintains ownership of tickets to ensure problem resolution. Troubleshooting: Troubleshoots moderately complex issues/problems specific to a broad range of infrastructure products and networking components. Documents solutions. Practices proactive knowledge sharing.Solution Research: Researches trouble issues in the Knowledgebase and on the internet. Customer Read more […]

April 24, 2010 • Tags: , , , , • Posted in: General • Comments Off on IT/Programmer