IBM Manager, Customer Care Job in San Antonio, Texas US

IBM Manager, Customer CareProvide the day to day focus of strategic objectives for supporting and implementing existing and new clients. To develop staff to support objectives, identify impacts to achieving service objectives, communicate issues and recommend resolutions for call center and cross-functional departments and clients. Partner with Sales and Account Services and other functional areas to address any actions to be taken by Customer Care on behalf of Clients, such as: ? client tours ? audits ? presentations ? issue resolution ? training ? communication Partner with call center site leadership Read more […]

February 28, 2010 • Tags: , , • Posted in: General • Comments Off on IBM Manager, Customer Care Job in San Antonio, Texas US