Infrastructure Lead

• Direct supervision of multiple technicians on a daily basis including prioritizing work assignments, performance evaluations and any disciplinary issues. • Serve as subject matter expert for operational tasks and trainer for each of the data center shifts. • Manage the escalation of incidents in a timely and efficient manner following established guidelines; ensure incidents are accurately reported to management; and ensure each incident is formally documented. • Manage growth of the team by building on the existing skill base and optimizing resource usage. • Manage projects for the Read more […]

January 15, 2009 • Tags: , , • Posted in: General • Comments Off on Infrastructure Lead