Trainee, IT Application Support (Commodities Business) SGP recruitment
Participates to investigations to resolve users’ problems effectively. Formalizes problems and escalates to the development team when needed. Proposes workaround to unblock severe situations; Proposes sustainable solutions to tackle recurrent business issues.Seeks feedback on escalated problems in order to follow them up and update the end user. Follows up with clients to ensure that our level of service is in line with their expectations. Liaise with other IT teams to take into account clients’ needs/expectations/issues.Estimates the risks and opportunities in our day to day job, and take Read more […]