Junior Level Support Engineer Job in Boston, Massachusetts US
Junior Level Support EngineerJob Description Junior Level Support Engineer Responsibilities Work with support team to handle incoming customer support queries via web-based ticketing portal Provide direct support to top-tier customers and FAEs. Provide guidance on product selection and use, directing customers to documentation and other self-support resources (FAQs, training videos/slides) where appropriate. Escalate issues to FAEs/Engineering, track problems through to a solution, and provide resolutions back to the customer. Develop FAQ / knowledge base articles for commonly asked questions; Read more […]
March 17, 2011
• Tags: Junior Level Support Engineer Job in Boston, Massachusetts Us • Posted in: General • Comments Off on Junior Level Support Engineer Job in Boston, Massachusetts US