Multilingual Customer Service reps

Bilingual Customer Service Agent French, German OR Finnish speakersThe Call Centre Agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agent’s tasks will be actioned on-line using Oracle (training provided). Functions: Answering calls in relation to: o General information on products o Sample Product Requests o Placing a telephone order (entering order on line) o Order status o Goods not matching original order o Read more […]

October 6, 2011 • Tags: , , • Posted in: General • Comments Off on Multilingual Customer Service reps