Operations Technician 3 Job in Winter Park, Florida US
Operations Technician 3Job Description Job Functions: Act as technical leader for the network operations center team and as a SME (Subject Matter Expert) on network and customer related issues Track major service outages and other service affecting activities. Advise inter-department groups of occurrences and ensure progress towards resolution. Perform case management function on outages as required. Handle internal/external customer escalations via phone, Remedy tickets or email and escalate further any customer-related issues to the appropriate group or manager as necessary. Develop, maintain, Read more […]
September 7, 2009
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