Workforce Management Analyst, Phx Job in Phoenix 85029, Arizona Us

Position Description:Position Summary:• Provide workforce management and CIC support within the call center, assisting with development and maintenance of workforce management and CIC systems and reports.• Support company policies and procedures.• Lift 5-10 lbs.• Other duties as assigned.Primary Responsibilities:• Provide and analyze data to assist with planning, scheduling, forecasting and skill set maintenance within workforce management and CIC.• Facilitate data gathering, problem resolution, and decisions-making sessions.• Perform routine audits of call center reports to ensure Read more […]

January 10, 2009 • Tags: , , • Posted in: General • Comments Off on Workforce Management Analyst, Phx Job in Phoenix 85029, Arizona Us