Workforce Management Analyst, Phx Job in Phoenix 85029, Arizona Us
Position Description:Position Summary:• Provide workforce management and CIC support within the call center, assisting with development and maintenance of workforce management and CIC systems and reports.• Support company policies and procedures.• Lift 5-10 lbs.• Other duties as assigned.Primary Responsibilities:• Provide and analyze data to assist with planning, scheduling, forecasting and skill set maintenance within workforce management and CIC.• Facilitate data gathering, problem resolution, and decisions-making sessions.• Perform routine audits of call center reports to ensure Read more […]