Service Desk Analyst – £7.51 per hour
Finance and Central Services ICT Services Service Desk Analyst POST:Service Desk AnalystGRADE: Band 6RESPONSIBLE TO:Service Desk SupervisorSTAFF MANAGED:NonePOST REF:FS0476JOB FAMILY:JF3JOB PURPOSE:The job holder will ensure customer satisfaction by working in partnership with the Customer to deliver ICT support services in a professional and efficient manner. They will ensure that all ICT related calls are logged accurately and efficiently and resolved within Service Level Agreement (SLA). JOB CONTEXT:The job operates within the ICT Services Service Desk and provides a single Read more […]
Service Desk Analyst
Hudson is a professional services firm specializing in Technology, Legal, Finance and Human Resources solutions. We deliver professionals with specific expertise and provide turnkey solutions to improve our clients’ effectiveness. As a $1B publicly-traded company, our nearly 2,000 professionals serve clients and candidates in over 20 countries worldwide. Hudson IT Hudson IT delivers solutions for IT management initiatives and challenges. We support our clients with consulting, staffing and recruitment services, including several specialized areas. Hudson Financial Solutions Hudson Financial Read more […]
Service Desk Analyst
Parramatta LocationLarge user base6 month contract – view to go permanentThe CompanyOur client, an ASX listed industry market leader, is looking for a Service Desk Analyst. They have a large and complex IT Infrastructure environment with a team that consists of approximately 50 resources. They have many large scale projects in the pipeline and are invested heavily into their technology.The RoleLog tickets for all new incidents and requests (phone and email) and manage tickets through to completionInvestigate and where possible resolve all tickets raisedEscalate tickets to level 3 support where Read more […]