Service Desk Analyst Job in Radford 24141, Virginia Us

Fielding user communication, creating and documenting tickets, troubleshooting, and escalation.  This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.  Incumbent will receive initial 4 weeks of training Monday through Friday, 0700–1530.  After training is complete, Read more […]

December 14, 2010 • Tags: , • Posted in: General • Comments Off on Service Desk Analyst Job in Radford 24141, Virginia Us