Service Relationship Manager recruitment
Job Purpose:To support the sales process end-to-end in handling Client Documentation, Review, and QA Submission to FE Operation for fulfilment. To Manage and fulfil the service requirements of Citigold Clients, which includes Welcome Calling Periodic service calling, service non-investment queries, organising VRC which eventually results in meeting the CSLM Targets. To receive, record and manage the Complaints from the clients. Preparation of evidences and recording chronology of events for compliance review. Key Responsibilities:Service Calling:Maintain an Inventory of the CG Clients mapped Read more […]
Service Relationship Manager recruitment
Other responsibilities include:-Managing walk-in customersResolving customer queries through various channels (Email/ Phone/ etc)Follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding and relationship calling etc)Drive service initiatives and assist clients relaionship managers towards delivering seamless serviceFoster team work and work toward optimization of team contributionThe ideal candidate should fulfill the following requirements:-2 – 3 years of banking experience in serviceGood communication and problem solving skillsGood Read more […]
Service Relationship Manager recruitment
The incumbent will take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution. He/She will exercise due diligence in customer care to ensure good customer contact experience with Citibank.Other responsibilities include:-Support cross selling and ensure all referrals are followed up promptly, e.g. Mortgage, Bancassurance, etcContinuously look for improvement opportunities to increase customer satisfaction and work efficiencyManaging of ATM contracts, maintenance and servicing issuesManaging urgent applications for senior corporate executivesThe ideal Read more […]