Enterprise Customer Support Specialist

GENERAL SUMMARY:The Enterprise Cusomter Support Specialist – Spare Parts is responsible for providing hardware support to our customer and service partner in North Americas region. This is a position that deals directly with our customers, thus making a direct impact to our customers’ satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Authorizes RMA return; coordinates spare parts supply, delivery, and repair/return processes between customer, service partner, carrier and headquarter in China; • Researches and develops the most efficient and cost effective way to manage spare parts inventory, Read more […]

April 18, 2009 • Tags: , , • Posted in: General • Comments Off on Enterprise Customer Support Specialist