Team Lead, Team Care Call Center Job in Baltimore, Maryland US
Team Lead, Team Care Call Center Job Description: POSITION SUMMARY The Team Lead of Member Scheduling performs scheduling activities within the Care Improvement Plus Prospective program. Additionally, this position requires a combination of the following experience and duties beyond that of a Member Scheduling Rep III:. Training of Staff. Assists with the supervision of Staff. Ability to lead department projects. Creation of training aides. Monitors representatives call activities. Mentors staff and oversees Member Scheduling Rep III activities General Responsibilities Read more […]
Director, Team Care Call Center Job in Baltimore, Maryland US
Director, Team Care Call Center Job Description: POSITION SUMMARY The Director of Team Care is responsible for managing and oversight of all aspects of the Hawkeye Team Cares outbound and inbound activities. GENERAL RESPONSIBILITIES Oversees all outbound/inbound call activity for Hawkeye. Plans and manages staffing to consistently meet performance goals. Develops, implements and delivers reporting metrics to measure and monitor performance of individuals and Team Care. Communicates role, responsibilities, priorities and performance expectations to all team Read more […]