Workforce Analyst Supervisor eBay Melbourne Today Job in Melbourne, Florida US

Workforce Analyst Supervisor eBay Melbourne TodayJob Description – External: Position Description Supervise regular workforce analysts to meet service level, agent adherence and real-time objectives across all partners and sites. Through direct and indirect actions ensures effective and efficient utilization of resources to minimize variable labor cost as balanced against service level expectations in the call centers. Plans and distributes daily work schedules for workforce analyst. Monitor real-time queues and adherence tools to ensure service level and response time objective are met; oversee Read more […]

May 24, 2011 • Tags: , • Posted in: General • Comments Off on Workforce Analyst Supervisor eBay Melbourne Today Job in Melbourne, Florida US