Team Head, Payment Support recruitment
Our ability to give world-class service and insight is a direct result of the quality of people who make up our Asia teams. A career at Coutts rewards and stimulates exceptional individuals to become the very best they can be.
We partner exceptional people; we need exceptional people.
Purpose of the Role:
- To lead and manage the Payment Support Team on providing efficient regional payment support and services to Private Banking business.
- To collect business requirements, formulate and review the service delivery strategies, policies and procedures.
- To take lead or actively participates in projects developing new business model and processing.
- To implement and maintain effective internal control system in the operating process to minimize the risk exposure of the business.
- Champion the streamlining or re-engineering of operational workflow process and the continuous improvement of the operational platform for Payment Support in Asia.
- To maintain an effective working relationship and communication channel with major stakeholders and customers to ensure smooth operation.
- As a subject expert in the payment area with the knowledge on AML counter terrorist financing and provide expertise advice/training in payment processing to all parties.
- Keep abreast of new changes, new products and practices in various markets and to excel the function by introducing best market practices.
- Be the coach and provide training and guidance to the team members.
Key Accountabilities:
- Lead and manage the Payment Support team on the day to day processes and resolve any issues relating to payment in private banking.
- Execute the customer payment request up to their satisfaction.
- Updating of policies and procedural manuals regularly to meet the business requirements.
- Provide training to Private Bankers and related parties on the new/changes in process flow that impact on the client service delivery
- Enhance the service quality of the team to achieve functional excellence.
- Monitor and review on the effectiveness of the control system and alert management on any irregularity noted.
The Individual:
- At least 10 years of managerial experience leading the middle or back office team in remittance department
- Strong people management, interpersonal communication skills
- Good communicator and team player
- Possess excellent problem-solving skills
- Fully knowledgeable of securities products and market procedures/practices. A technical expert in the area
- Able to work well under pressure
- Ability to deal with staff at all levels of the organisation.
- Strong PC literacy (MS Office, Spreadsheet and other PC applications).
We offer an excellent total compensation package, learning and development opportunities and a flexible benefit programme designed to help you manage and balance your own work-life priorities.
August 19, 2012
• Tags: Operations careers in the Singapore, Payment Support recruitment, Team Head • Posted in: Financial