Team Leader
Trading Systems Team Lead
Ladbrokes is synonymous with betting and gaming, and is are a market leader in their field, investing in cutting-edge technologies in on-line gaming and telephone betting.
An exciting opportunity has arisen for a Trading Systems Team Lead.
Key Responsibilities:
Participate during the development lifecycle at key stages, in order that applications are supportable when delivered.
Schedule, attend and report upon regular customer service reviews with key business stakeholders and business leaders (in conjunction with Channel Management).
Conduct Personal Development Reviews for team members.
As service owner, manage the provision of all Trading application services across 1st, 2nd and 3rd line operations and develop appropriate processes to allocate, track and resolve incoming requests, managing resources accordingly
Work with Head of Supplier Management to ensure that the escalation procedure to managed service providers is clearly defined, that external providers are meeting service level agreements in terms of speed and quality of response and that regular service reviews are held with suppliers
To recommend, design, implement and oversee IT solutions in relation to business problems and/or processes to enable the business to reduce costs, improve efficiency or to ensure regulatory compliance.
To develop and maintain IT policies and procedures both within the team.
Management of the capability and functionality of Trading application service components to meet current and forecast needs in a cost effective manner. This will include dealing with both long-term changes and short-term variations in levels of demand.
Defining, analysing, planning and measuring the improvements of all aspects of the availability of Trading and Transaction application services.
Drives improvement and optimisation reviews as appropriate to ensure the level of service provided by OneIT Trading Systems is continuously improved
Monitors the operational "health" of systems and looks out for indicators of current or future service degradation
Carries out Problem Management to identify root causes of repeating incidents
Performs weekend management cover as per rota
To ensure resourcing in place to provide 7 day per week support to the Retail and Digital estate.
Candidate requirements:
Ensure that the OneIT Mission and Vision, strategy and business plan (and any updates) are communicated to and understood by all members of your team.
Monitor and meet agreed goals/objectives and KPI's specific across the area(s) of responsibility.
Review aspects/areas for improvement with all practice/processes for all Transaction systems
Assist the Service Operations Manager in ensuring that relevant Health and Safety requirements are adhered to and that risk assessments are revised when requested by the HR Manager, including the undertaking of any mandatory training as required.
The successful candidate must have previous Team Leading experience, ideally in a gambling or banking environment.
It would also be desirable for the successful candidate to have working experience with Unix, Tomcat and Apache, although this is not essential.
Key success criteria
Ensure services across all Trading systems are delivered to agreed service standards
Ensure all Trading systems perform as designed through ensuring that the technical environment and product delivered are technically robust and fit for purpose
Ensure incidents and service requests are managed effectively to SLA regardless of delivery channel (i.e. internally, externally etc)
Ensure applications and products are made available to the business users in line with availability expectations ensuring that capacity is managed appropriately.