Team Leader Business Intelligence & Service Delivery Manager Support recruitment
Electrabel - IS
Electrabel is one of Europe's front-runners in the energy sector and the Benelux market leader. Electrabel is part of GDF SUEZ, an international industrial and services group active in the energy and environment sectors. Electrabel will enable you to evolve and flourish within our group as you take up new challenges. There are golden opportunities waiting to be seized, whatever your background.
We are currently recruiting a Team Leader Business Intelligence Service Delivery Management Support to join our team, who, in cooperation with the Service Delivery Manager and the other team leaders of the BI team, will handle the following duties: Support to the Service Delivery Manager (40%):
- Budget activities
- Cost control
- Service Level Agreement
- Service level reporting
- Management of the customer portfolio
Team Leader (40%): co-ordination of the day-to-day activities your team (+/- 5 persons) whose duties include:
- Following up on the requests from reference clients in utter transparency towards these clients
- Creating and validating the technical specifications and taking part in developments in compliance with the standards and good practices of the field concerned
- Developing test scenarios and validating developments prior to roll-out
- Taking part in projects linked to their team (blueprint validation, test strategy validation, validation of developments, etc.)
- Managing complex incidents linked to their team
- Transiting the applications developed to the operational team
- Functional analysis at project stage and whilst in operational service
- Providing technical support to users and the pro-active analysis of recurrent problems
Other (20%):
- Handling the technical follow-up of developments in their field of reference
- Giving lecture on BI (BW Analyzer - BW Designer)
- You hold a Master's degree (ideally in a field relating to finance or economics)
- You have at least 6 to 8 years' significant experience in functional analysis in business intelligence and you are eager to build on your technical and business skills
- You have experience in team management
- You are familiar with SAP Business Warehouse (preferably BI 7.0) or you have an interest in this field and are prepared to acquire a minimum level of understanding
- A functional understanding of Integrated Planning, Business Object XI or Microsoft BI solution (SQL Server, Reporting Services and Reporting analysis) is considered a plus
- You have a functional understanding of the main flows of a multinational company
- You are flexible, have an analytical mindset, are open to change and have a genuine customer focus
- You are willing to travel (The Netherlands/Germany mainly) maximum 20% of the time
- You are fluent in Dutch and/or French and English
Your HR contact person: Valérie De Boeck +32 2 213 55 13
Additional information:
Within the IS department, the End User IT Foundation Business Intelligence service is tasked with maintaining the systems for collecting, integrating, analysing and presenting business information from the different departments of the BeNeLux division in Germany and part of the Europe division (Spain, Portugal, Italy, Poland, Hungary and Romania).With a team of more than 50 people, we are active in three technologies (SAP Business Warehouse, SAP Business Object and SAS) and are organised into two pools of competencies:• Design: different teams of developers and analysts organised according to one or more customers, responsible for projects (management and/or implementation) and developmental maintenance, headed by a track leader who reports to the Service Delivery Manager (SDM).• Operation: a team of technical analysts and experts responsible for the day-to-day management of the production systems for all customers, under the direction of an Operation Manager who reports to the Service Delivery Manager (SDM).