Team Manager
Team Manager - Box Management (Job Number: 1312291)
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions Statements and Mailings; Business Change; Communications Centre; Servicing; Business Oversight; Register Servicing, Broker Admin and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts; Business Recovery; Financial Crime and AML; Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
The Dealing team exists to ensure that all requests to buy or sell clients investments are processed accurately and within regulatory time scales. At each valuation point the client deals are totalled per share class and a box decision reported to the Trustee / Depository. It is also necessary to pay out the proceeds from the requests to sell clients investments after receipt of complete and accurate documentation and within regulatory time scales.
The Box Management team provides Box and Pricing services within the BNY Mellon TA Operating Model. This includes the reporting of box decisions to the Trustee Depository with regulatory time scales and the control and / or input of prices into the system. It also includes the correct application of Dilution Levy to appropriate deals, the liaison with Management Companies where the Box Management duties are split and the creation and despatch of accurate and timely Prediction Reports and Deal Confirmations.
Job Purpose:
The Box Management Team Manager is responsible for the daily management of the Box Management team, ensuring the area is adequately resourced and staff trained to carry out their roles effectively to met the requirements specified in the Service Level Agreements, and the standards set out by the regulators.
Principal Responsibilities:
The Team Manager will responsible for the daily management of the Box Management team. Their responsibilities will include but will not be restricted to:
Ensure that all Managers Box/ Prediction/ Deal Confirmation Reports are reported to the Management Companies / Trustees/Depositories / Clients within all service level agreements.
Ensure that all Box Management functions are monitored and regulatory requirements are adhered to.
Ensure that sufficient checking controls exist to minimise the risk of financial losses.
Liaise with client companies, investors, trustees, auditors, and other departments on operational and administrative issues.
Ensure that procedures are written and maintained for all Box Management activities and that all process maps are kept up to date.
Ensure that all deadlines are adhered to for KPI, service levels and regulations.
Initiate improvements to controls, procedures and systems in the area on an ongoing basis.
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Staff Management
Implement, apply and role model the people management activities described in the Global Operations Best Practices Guide For Managers.
Day to day management of a department
Maintain and regularly review issues and action lists for direct reports through monthly one-to-one meetings
Develop and maintain positive working relationships with colleagues, external parties and staff in other departments through effective communication
Maintain and develop staff morale
Ensure Training Plans are in place (including the Learning Wheel)
Personal Development
Keep up to date with corporate and regulatory requirements
Develop and demonstrate effective management and motivational skills
Attain Investment Operations Certificate (IOC) qualification or equivalent within 2 years of joining TC scheme (if not already achieved)
Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations
Undertake ad-hoc tasks; carry out duties including deputising, projects and delegated responsibilities
Process Management (day to day)
The job holder will be expected to continually look for re-engineering and process improvement opportunities at a process, client or industry level
The job holder will be required to support their Line Managers in representing the department during visits of compliance officers, auditors, Trustees Depositories, and management companies.
The role may include travel to offshore locations.
The job holder will also be expected to participate in various projects affecting the department and to deputise for the manager as necessary.
Qualifications
Person specification:
Global Competencies (2)
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Building Organisational Talent
Change Leadership
Client Orientation
Developing Partnerships
Driving Execution
Operational Decision Making
Global Acumen
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
As a high profile figure within the Dealing department the Team Manager must possess strong oral and written communication skills and be able to demonstrate a record of effective people management. Although directly accountable to the Dealing Manager the successful Team Manager will be expected to demonstrate initiative in the organisation and prioritisation of the teams day to day tasks whilst taking into account approved processes and procedures. As a mentor the Team Manager will be expected to lead by example whilst displaying excellent motivational skills and a commitment to the development of the team.
The candidate would need to have experience in a bank or similar financial institution, which would ideally have been spent gaining active, practical experience in a similar role.
Candidate will be required to be Threshold Competent. At BNY Mellon this means passing the Investment Operations Certificate (IOC) qualification within 2 years and passing an internal assessment.
Primary Location: Edinburgh, Lothian Region, GB
Internal Jobcode: 50780
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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