Team Manager / Lead – Customer Support (Financial Services) recruitment
You will lead customer (s) support team in asia to support issues raised by clients in the region and maintain SLA’s and client satisfaction. You will lead the support operations and team.
Requirement:
• You will have 7 to 10 years in a financial services firm supporting customers.
• Experience in handling a regional team would be preferred.
• Manage contractual financial issues, Service Level Agreements (“SLAs”) in respect to the client.
• Managing team in terms of recruitment, performance review, training/personal development plans etc.
• Administrative tasks like Timesheets, Leave Requests, Medical Certificates etc
• Managing the team expenses, salaries, contractor charges, capital expenses,
• cross-charges from other departments, and any other expenses.
• Assigning service calls, tracking, and reporting their progress.
• Defining, documenting and implementing all necessary Processes and Procedures.
• Maintain a consistently high level of Customer Satisfaction.
• Consulting skills, excellent written and verbal communication skills, customer care and relationship management skills, Knowledge of banking and financial services solutions, Team leadership experience and skills.
To Apply or Refer:
To apply for this role, email your resume to: banktech.singapore@reedglobal.com quoting the above Title.