Team Manager, Trust Administration recruitment
Job Description
TIAA-CREF is a Fortune 100 financial services company that is America's leading retirement system for people who work in the academic, research, medical and cultural fields. TIAA-CREF is headquartered in New York City, with major operations in Charlotte and Denver and some 65 offices nationwide. The company has a workforce of approximately 7,000 employees.
TIAA-CREF's retirement plans provide participating individuals and institutions with a range of options to help meet their financial needs. They include variable annuities, mutual funds, tax-deferred and after-tax annuities, IRAs and brokerage accounts, and investment advice that Forbes magazine calls "the most comprehensive workplace advice." Two-thirds of TIAA-CREF's mutual funds and annuity accounts exceeded their Morningstar median over the past three and five years.
POSITION
TIAA-CREF's Trust Company has been expanding rapidly and is on target to increase our personal trust business by approximately fifteen percent this year. As we continue to grow we are seeking a Team Manager, Trust Administration that will have responsibility for providing daily oversight to a team of Trust Administrators regarding the complete administration of Trust and Investment Management accounts. In this capacity you will also be responsible for oversight of team service levels, maintenance of policies and procedures, and management of team metrics. This is a management position that will also actively manage and have oversight responsibility for a book of business and will responsible developing ongoing relationships with clients to ensure that they are receiving the most appropriate and best service from our Trust Company.
RESPONSIBILITIES
- Responsible for managing performance and development of a team of Trust Administrators
- Participate in process improvement initiatives at the department and/or company level
- Responsible for facilitating the development of Trust Administrators
- Researches, analyzes and evaluates activities and implements modifications to policies and/or procedures
- Defines, develops, and manages implementation of process improvements to further business initiatives and projects designed to meet strategic objectives
- Services all assigned accounts including analyzing agreements, procuring proper account documentation, insuring compliance, monitoring operations output and effecting distributions and other account-related transactions
- Deepens relationships with current clients through additions or upgrades to accounts, retention efforts with the next generation and supports field advisors in winning new business
- Work in a team environment to provide high levels of service to clients and support to Portfolio Managers and/or Wealth Advisors who share in the servicing of client relationships
- Review, interpret and implement policies and procedures within compliance and departmental guidelines
- Work with most complex accounts and challenging clients
Qualifications
- Previous trust company management experience
- Ten or more years of expertise in fiduciary trust administration
- Strong analytical skills and sound understanding of investment concepts
- Knowledge of trust systems including SEI, CSS, imaging tools and other applications
- Exceptional verbal and written communication and interpersonal skills
- Strong detail orientation and organizational skills
- Must be able to work collaboratively for the overall benefit of the client across multiple company divisions
EDUCATION
- Bachelor of Arts degree or equivalent required
- JD or MBA a plus
- CFP or CTFA preferred