Tech Support Specialist Job in Norcross, Georgia US
Summary :
Reports to the Director of Information Technology, providing technical assistance and training to customers by performing the following duties.
Essential Duties and Responsibilities :
include the following. Other duties may be assigned as required.
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Configuration of client's equipment to connect to corporate networks and the Internet.
- Configure software to connect to Internet application servers.
- Provide training to clients in the use of system and applications as related to Internet.
- Obtain general understanding of OS and application operations related to company offered services.
- Identify and correct or advise, on operational issues in client computer systems.
- Perform light lifting 35lbs.
- Perform creation of new accounts using company provided software tools.
The Ideal candidate will also possess the following skills:
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Proficient in Internet related applications such as E-Mail clients, Web Browsers and virtual/hosted servers and applications.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience :
Four year degree in information systems or equivalent combination of education and experience.
Computer Skills :
To perform this job successfully, an individual should have knowledge of various hardware and software packages; Database software; Internet software and Word Processing software, such as
Hardware: Intel based servers, PC’s, Laptops. Network and stand alone printers, Hand held PDA’s (iPhones and Blackberry’s), Virtual Servers, LAN Routers/Switch
Software: Microsoft Office Suite, Windows XP Professional, Windows 7Professional, MS Server 2k3 and 2k7, SQL or other relational database, Webex, Backup Exec, Active Directory, Symantec Antivirus, Sharepoint, Crytstal Reports