Technical Account Manager (TAM) recruitment

Are you interested in pursuing your passion and developing your knack in an industry that demands innovation? Trading Technologies (TT) is looking for self-motivated employees who thrive on challenges and taking ownership in a fast paced and collaboratively dynamic environment.

Trading Technologies (www.tradingtechnologies.com) develops multi-asset-class trading software and sub-millisecond server based execution solutions for the world’s premier investment banks, proprietary traders, brokers, Futures Commission Merchants, hedge funds and other trading institutions. On any given day thousands of traders in more than 40 countries use TT’s software to access dozens of global derivatives markets. TT’s software solutions are distributed through more than 100 firms, including 19 of the top 20 U.S futures brokers.

Headquartered in Chicago with 12 offices globally, TT has received "best in class" awards from numerous independent third parties including FOW, Buy-Side Technology, The Technical Analyst and Chicago magazines as well as the Illinois Information Technology Association (ITA).

Overview:
We are looking to add a Technical Account Manager (TAM) to our Global Support Services (GSS) team. The candidate will be responsible for installation/configuration, implementation and onsite support of TT software within customer's e-trading environments. This person will also provide proactive customer training, maintain relationships with our customer's technical staff and fully manage the customer's overall experience while using TT software.

Responsibilities:
• Own and manage multiple customer relationships.
• Drive resolution of customer issues through all means necessary.
• Develop highly effective relationships across all departments.
• Escalate technical issues as appropriate.
• Apply fundamental troubleshooting to each issue skills when issues have been escalated to the TAM before involving support engineers.
• Provide analysis and recommendations for product enhancement.
• Understand, prioritize and drive resolution of issues through hands-on involvement and highly effective communication between responsible parties at the client site and TT.
• Use project management methodologies to track and drive customer requirements and technical solutions.

Requirements:
• Must be bilingual, verbal and written (English and Japanese).
• 5+ years experience supporting a MS Windows Server environment.
• Solid grasp of networking concepts.
• Cisco experience preferred.
• Linux experience preferred.
• The ability to coordinate multiple projects simultaneously.
• Prior experience supporting TT software preferred.
• Prior experience in the financial / futures industry preferred.
• Excellent written and verbal skills.
• Effective cross-department communication skills.
• The ability to document and communicate problem/resolution and information/action plans.
• Strong leadership skills.

TT is committed to providing an environment where highly talented, challenge-hungry people thrive. We invest heavily in employee satisfaction. Competitive salaries, stock options, 20 days of paid time off holidays, health club subsidies, company-sponsored social outings, an ultra-casual work environment, and free breakfast and beverages are just some of the benefits of working at TT.

TT is looking for candidates that put forth a serious effort for a serious reward!