Technical Account Manager
TECHNICAL ACCOUNT MANAGER - EMR
This position is responsible for efficient, accurate and a friendly approach to deliver support services to eClinicalWorks customers.
*Interested Candidates please apply on www.eClinicalWorks.com/jobs
Job Functions /Responsibilities:
· Respond to all Accounts via telephone or the web
· Manage relationships with customers
· Maintain excellent customer satisfaction level
· Work with cross-functional teams when required
· Find technical resolutions to unknown or new scenarios
· Keep up to date with all eCW products and their enhancements
· Other duties as assigned
Requirements:
· Master’s degree or Bachelor’s degree with 2 plus years of experience
· Experience with server side programming using VB / COM (preferred)
· Proficient with relational databases
· Experience with Java or .net (preferred)
· Experience with Internet Protocols, HTTP / HTTPs
· Experience with XML / XSL
· Experience with Linux and Windows operating systems
· Experience with Web Application Server(s)
· Understanding of N-Tier Architecture
· Knowledge of SQL Server 2005, 2008
· Knowledge of medical billing a plus
· Knowledge of EDI a plus
· Prior technical support experience a plus
· Prompt, responsive, responsible and friendly approach to customer situations
Other Skills / Abilities:
· Professional telephone manner
· Ability to balance multiple priorities
· Ability to handle difficult situations
· Excellent customer service orientation
· Strong analytical and problem solving skills
· Excellent attitude and spirit of cooperation
· Detailed oriented with strong interpersonal and communications skills.
2 Technology Drive | Westborough, MA 01581 | Tel: 508-836-2700 | Fax: 508-836-4466 | www.eclinicalworks.com