Technical Analyst recruitment
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch's (OS and Virus) within SCB locations.
To manage vendors who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, KCSA, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change (Scheduled change RMS) management - outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Work closely with ITSC, CS and CSS to provide technical support to local users and local systems
Ensure relevant Post mortem attendance and ownership of actions
Support all core critical technology services in production environment including not limited to IVR, Right fax, ICCS, ATMs, CDMs etc.,
Security vulnerability management - MS patches, SVT outstanding issues, SAT completion, standard build usage
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc