Technical / Commercial Software Support Job in Tampa 33618, Florida US
Technical / Commercial Software Support
Consultis, a premier Technical Recruiting Services Company with the single focus of pairing the right candidate and skills set with the right employment opportunity is currently searching for candidates to fill two Technical /Commercial Software Support positions for our client located on the north side of Tampa, FL. These 2 positions are for either 2nd or 3rd shift and are direct-hire opportunities with our client.
In this role you will be responsible for providing international support for Remote Monitoring software. You will deliver high quality, expedient support to client base. You’ll be responsible for technical and non-technical end user support. You may be required to be on rotating on-call support throughout the year.
RESPONSIBILITIES:
- Support product implementations and configuration during pre/post sales process
- Utilize email, phone and web-based apps to resolve customer issues/requests
- Document all client interaction utilizing automation ticketing software
- Improve product documentation for customers, minimizing utilization of client support
- Create replications of customer environments to troubleshoot customer issues
- Create and publish Knowledge-base articles
REQUIREMENTS:
- Ability to work either a 3pm - Midnight or Midnight-9am shift.
- Bachelor’s Degree in Computer or Business field preferred, but will consider experience in lieu of degree
- 3+ years of Commercial Software Support Experience in an Enterprise Environment
- Strong Windows O/S knowledge
- Experience troubleshooting Windows Enterprise Server Environments, Networking and Security issues
- Experience in any RDBMS (SQL, MySQL, MaxDB)
- Must have experience in a Managed Services and/or Remote Monitoring environment
REQUESTED SKILLS:
- Other O/S experience (UNIX, Linux, OSX, or Solaris etc.,)
- Experience with Kaseya, AutoTask, Level Platforms, StorageCraft, ESET, SonicWall, AVG
- Certifications such as CCNA, MCSE, A+, Network+, Security+
WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION.
If you experience trouble, submit resume directly to BrianW@Consultis.com with 62562-MH2038 (Job Reference Code) in the email subject line.
At Consultis, we value our potential candidates and strive to build a lasting relationship based on hard work, trust and ethics from both sides. We will never send a candidate's resume to any client without that candidate's expressed permission. It is with these processes that Consultis has made a very good name for ourselves in the Marketplace, and it is through these processes that we will achieve success for our candidates. ------- Consultis is an Equal Opportunity Employer and a Woman-owned Enterprise --------
Equal Employment/Affirmative Action Employer