Technical Support Analyst Job in Calgary T2H1K4, Alberta Canada

The Team

Pason’s Technical Support team is the first group called by Pason’s field technicians and external customers when there is an issue with a Pason product on a rig, and the team is critical to the smooth functioning of Pason operations. The group takes an average 300 calls per day, and identify, investigate, diagnose, and solve technical issues for our clients. When necessary, we escalate issues to the appropriate development team within Pason. This requires working in conjunction with a wide variety of departments, and technical knowledge of Pason’s product and oilfield solutions. The approximately 20 Technical Support Analysts at Pason  focus on providing exceptional customer service for both external and internal customers, creating and maintaining positive customer relations, and ensuring a high degree of customer satisfaction.

The Role

We are looking for a Technical Support Analyst to provide technical, software and hardware support in a 24/7 service desk environment. The successful candidate will utilize their strong communication, analytical and critical thinking skills to assist our clients in trouble shooting and resolving issues during deployment and ongoing use of Pason products services. The role requires an individual who is committed to working through complex problems with a high level accuracy and with a focus on providing exceptional customer service.  This position will support over 200+ Pason field technicians and diverse client base. Rotating shift work is required, and shifts include a combination of 12 hour and 10 hour shifts.

Essential Job Duties Responsibilities

Essential job requirements

Education
Experience

Knowledge, Skills and Abilities

Working at Pason

Pason promotes a healthy lifestyle within and outside the workplace. Employees enjoy the following benefits:

Application Process

If this sounds like Your Pason, and you are seeking a dynamic work environment where you will join a talented group of imaginative and creative people, then we would like to hear from you. We invite you to forward your application to techresumes@pason.com This email address is being protected from spambots. You need JavaScript enabled to view it. with “Technical Support Analyst” in the subject field. No telephone calls please. We thank all applicants in advance, however, only those selected for an interview will be contacted.