Technical Support Analyst Job in New York 10123, New York US
We are a growing company specializing in software for the health care industry. We’re looking for a fresh face to join our team as a Technical Support Analyst. This position involves working evenings, nights and weekends.
LOCATION: North York
HOURS: Full-time - Monday to Friday, 8:30am to 5pm
SALARY: $36,000 per year
ROLES RESPONSIBILITIES:
• Respond to all customer inquiries via email and telephone in a courteous and professional manner
• Answer the most commonly asked questions for defined issues
• Create, document, troubleshoot and escalate issues in accordance with SLAs
• Provide basic desktop support to a small in-house sales team
• Learn our software and its functions, inside and out
• Update our company web site
• Technical writing such as: white papers, help systems, manuals and tech sheets
• Other duties as assigned
QUALIFICATIONS EXPERIENCE:
• Bachelor's degree (B.A.), college diploma, or equivalent experience plus demonstrated ability and interest in technology
• Excellent English skills, oral and written (technical and non-technical)
• Excellent customer service, interpersonal skills and telephone etiquette
• Knowledge of web programming languages such as HTML, ASP, VB, and JavaScript is required
• Knowledge of Microsoft operating systems (both server and desktop) and Office software is essential
• Knowledge of VPN software
• Knowledge of network topography (switches, hubs, cabling) and network protocols is beneficial
• Commitment to continuous personal and professional growth, coupled with good research skills
• Strong attention to detail
Please reply via email to the address at the top of this post. Forward your resume along with an optional cover letter for consideration. We appreciate all submissions; however only those qualified and selected will be contacted for an interview.