Technical Support Representative Job in Huntsville, Alabama US
Technical Support Representative
Under general supervision, the Technical Support Representative will answer calls in a call center environment providing technical support to LG authorized and non-authorized service centers and contractors in the troubleshooting and diagnosis of operational problems encountered in commercial air conditioning products, particularly with commercial duct free systems with DC inverter technology. Knowledge and experience on PTAC's also helpful.
- Answer inbound calls from authorized and non-authorized service centers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of commercial air conditioning problems encountered in the maintenance of those products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with internal Parts group to validate the authorization to release parts needed to solve problems encountered by service centers and contractors
- Provide updates to knowledge database used by service centers and other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
- Other duties as assigned
- Minimum of an Associate's degree in HVAC and Electrical, or equivalent knowledge and experience in the HVAC field and/or similar call center.
- Knowledgeable and Competent with hands on customer service experience, particularly with commercial duct free systems with DC inverter technology. Knowledge and experience on PTAC's also helpful.
- Ability to read and interpret schematics.
- Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
- General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1419249-1789-9872
August 11, 2011
• Tags: Alabama Us, Technical Support Representative Job in Huntsville • Posted in: General