Technical Support Representative/Analyst (480-390) Job in Eagan 55120, Minnesota US
Are you inspired by a job that challenges you to be proactive and come up with new ideas that will push a product above and beyond your competitor's products? EFI is the world leader in digital imaging and print management solutions for commercial and enterprise printing. This is a great opportunity to work with technology that is central to what makes us successful.
Are you looking for a career in a challenging and creative work environment at a company with award-winning technology? Are you looking for a company that values and recognizes your contributions and encourages you to shape your own career path? Are you a whiz with numbers and think working with spreadsheets is a lot of fun? If so,
We are looking for a Technical Support Representative/Analyst to join our Tech Support team in Minnesota helping ensure customers and systems are fully supported and provided with a high level of service expertise.
Job Description:
- Attend to email, telephone, and forum inquiries with a sense of urgency
- Develop excellent relationships with internal and external customers through phone and other communication methods
- Log cases into the call management system and routing inquiries to the appropriate support engineers
- Active case management and follow-through
- Highly responsive to all reasonable customer requests
- Generate reports and provide business analysis on a regular basis
- Ad hoc report creation and analysis as needed
- Liaise among stakeholders to better understand the structure, policies, and operations, recommend, and execute solutions that enable the organization to achieve its goals
Job Requirements:
To succeed in this job the individual must be able carry to out all the above duties satisfactorily and have the following attributes:
- Ability to sit for long period of time using computer
- Professionalism in dealing with customers and peers in a global environment
- Excellent written and verbal English skills
- Telephone etiquette
- Diplomacy in working with internal and external customers
- Ability to solve problems and act quickly under pressure
- Strong attention to detail and timely follow through
- A strong desire to learn new things and an aptitude to absorb and comprehend new concepts in a fast-paced environment
- A strong desire to improve oneself and the overall customer experience
- Critical thinking to deliver highly evolved reporting and analysis to key stakeholders
- Analytical and report writing skills using Access, Crystal, or other database management tools
- Associate or Bachelor Degree in Business or related field with 3+ years of experience with computer systems preferable in a Microsoft network environment
Why Work for EFI?
EFI understands that employees drive the success of a company. EFI strives to provide a work environment that offers challenging and rewarding opportunities, while encouraging open communication, teamwork, and diversity. Be an Ambassador for EFI. We offer:
- Unlimited Opportunity - EFI offers challenging assignments in all professional areas. EFI is the place where YOU make a difference.
- Our People - EFI employees are smart and incredibly diverse. EFI employees are innovative, friendly, passionate and fun.
- Open Communication - We encourage employees to share ideas with each other. The executive team holds quarterly meetings to give business updates and answer employee questions.
- Teamwork – Collaboration and cooperation remain essential to EFI’s success.
- Our technology is fun and creative
EFI is a world leader in customer-focused digital printing innovation. EFI's award-winning solutions, integrated from creation to print, deliver increased performance, cost savings and productivity. The company's robust product portfolio includes Fiery® digital color print servers; VUTEk® superwide digital inkjet printers, UV and solvent inks; Rastek UV wide-format inkjet printers; Jetrion® industrial inkjet printing systems; print production workflow and management information software; and corporate printing solutions. EFI maintains 23 offices worldwide. We are an equal opportunity employer.
Please apply directly at:
http://electronicsforimaging-openhire.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjobjobid=480company_id=16390version=1jobboardid=2187