Technical Trainer Job in San Francisco 94108, California Us
Connecting patients to the right care starts with you. It starts with the chain of events you initiate when you work with RelayHealth - a chain that extends across the country and results in millions of people getting more from their healthcare.
RelayHealth provides solutions that improve clinical communication, accelerate care delivery and drive cash collection. We do all this by connecting patients, providers, pharmacies, payors and financial institutions. We've become a leader in real-time transactions processing. We're also proud of our strong portfolio of transactional businesses. To support quality care improvements and reduced administrative costs across the healthcare industry, we operate as a neutral partner in an open network environment. We offer connectivity and interoperability among all organizations, systems and solutions - because we know that our work results in better healthcare.
Current Need
Maintain existing and develop new technical training course materials for new hires and existing Engineering staff using generally accepted instructional design principles.
Representative responsibilities include curriculum planning, scheduling presenters, preparing classroom and equipment, delivering presentations on selected topics, testing, coaching, and management reporting.
Technical courses and material deals with complex situations including application development or software build practices.
Courseware to be developed in a variety of media supporting physical and virtual classroom environments, such as synchronous and asynchronous distance learning, webinars, and virtual student coaching.
Experience working with product managers, developers, QA engineers, security team and other staff to understand and document existing and new product build methodologies and enhancements.
Superior writing skills
Strong interpersonal and verbal communication skills
Strong organizational, project and time management skills with high degree of detail-orientation and a bias for action and accomplishment
Sound analytical and problem-solving skills
Position Description
Responsible for conducting classes for employees or customers regarding features and operation of software products.
May test and maintain training software, documentation, and A/V presentation materials.
May conduct training needs analyses and develop technical training materials.
Operates under general supervision.
Technical training courses and materials may deal with complex situations for multiple products. Interfaces with customer and functional organizations to develop specifications for content of courses.
Prepares lesson plans from software documentation, field requirements, and/ or or engineering documentation.
Works with programmers, software engineering and technical support to ensure that course material reflects current product features. May instructs participants in both classroom lectures and laboratory sessions.
Follows up to determine applicability of course material.
Additional Knowledge Skills
Solid understanding of Software as a Service (SaaS) based application and development methodologies
Familiarity with Agile (SCRUM) development methodologies
Familiarity of HTML/XML and .NET syntax and concepts
Fluency with Microsoft office suite required; SharePoint documentation experience and Adobe Suite skills (e.g., Captivate, Flash, FrameMaker, etc.) a plus
Knowledge of standard webconferencing tools, course development authoring tools (e.g., Captivate), and learning management system experience a plus.
Minimum Requirements
2+ years technical training, field sales, product support, and/or consulting experience
Education
BA or BS degree or equivalent experience.
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
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