Technology Support Administrator Job in Seattle 98104, Washington Us
Technology Support Administrator
Seattle, WA
Contract Position
Primary Function
To provide first level support for client's computers, networks (voice and data), production applications, and technology processes, including those required for audit compliance. Technology Support Administrators will be responsible for the enforcement of Service Levels and IT policies. The position has a close customer/supplier relationship to all employees and to business leaders.
This position represents the Technology division of the corporation and acts as a facilitator between the client’s employees and the technology divisions.
Essential Job Function
Monitoring and Phone Support (45%)
- Use Remote Control tools and monitoring tools to troubleshoot and isolate issues.
- First Level Support for general desktop, laptop, and printer troubles for all regions globally.
- Enter new trouble tickets, escalate existing tickets and keep users informed of status.
- Keep procedures and troubleshooting links and tools up to date.
- Keep management apprised of all critical issues as per the escalation procedure.
- Work with vendors to troubleshoot and solve issues locally and in regional offices.
Desktop support (30%)
- General desktop support and service requests (change, add, moves) for hardware and software.
- Perform PC and Macintosh installations and upgrades.
- Supporting desktop products including MS Windows Server 2003/2008, MS Windows XP/7, and MAC OS X, MS Office, MS Exchange, Internet Explorer.
Network Support (15%)
VOIP support (10%)
Skills, Education and Experience
