Telephony Customer Service Adviser- Southampton
A new job opportunity in Southampton within a telephony customer focused Bank that continues to put the client at the heart of everything it does. A strong reputation for service, making customers lives easier and taking the stress out of banking. From day to day matters to buying their homes, protecting their families or building their future, we are looking for people who share our belief that the customer comes first.
It will be great if you have call centre experience or have worked in a customer service environment before as this will be a key requirement for successful applicants.
Can you engage with customers and talk to them like the individuals that they are whilst offering simple, straightforward help and advice? If so, this could be the job for you.
For our people, this also means the chance to develop their skills and take their career in many different directions. You will work to individual and team based targets for service standards. You will also adhere at all times to internal and external regulatory, operational and credit control systems and procedures. You will deal with and process all business customer transactions and enquiries accurately and timely within agreed standards. You will identify customer complaints and take ownership where you can, keeping abreast of bank procedures and processes and adhering to all operational procedures at all times.
A 35 hour full time week with shift patterns of between 7am 10pm Mon-Fri, 8am to 8pm Sat 10am to 6pm Sundays. You will work either a Sat or Sun each week but will never work both.
You will undertake an extensive induction training programme and we require all attendees to attend all of the workshops over the 5 week period.
An attractive reward package awaits you with a salary between £16,406 and £22,500+ a bonus scheme linked to helping our customers and the success of the business. 25 days holiday +8 bank holidays and a flexible reward programme in the financial services sector.
I also have a further Bank call centre job available in Southampton Bournemouth for a second key bank that can be considered. Please apply in the usual way or contact David Povey on 01202 048612 if you have any questions.
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