Total Quality Manager recruitment
The incumbent will also be responsible to provide expertise on Lean/ Six Sigma/ Change Management standards and methodology within QNB Qatar
Essential Duties Responsibilities by Dimensions:
A.Shareholder Financial:
-Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency within QNB Qatar
-Ensure the success of end-to-end process improvement initiatives across business and support divisions
-Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
-Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
B.Customer (Internal External):
-Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
-Work closely with members of business and support divisions to jointly improve on relevant KPIs
-Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
-Report on progress on a regular basis for relevant projects
-Provide expertise and participate in the deployment of Lean/ Six Sigma/ Change Management standards, tools and techniques within QNB Qatar
-Assist in creating awareness within QNB Qatar for client orientation, quality and efficiency
-Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
-Assist in ensuring the transfer of new solutions or processes into ongoing operations within QNB Qatar
C.Internal (Processes, Products, Regulatory):
-Interact with Head of Total Quality Management to obtain new process improvement mandates and participate in project idea generation, selection and scoping
-Provide guidance and support to Total Quality Associates in the execution of their assigments
-Use Lean and DMAIC methodologies to understand current processes
-Identify defects and impact of defects on current processes
-Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
-Gather, collect, and prepare data related to operational excellence, reengineering and end-to-end process improvement initiatives
-Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
-Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
-Participate in testing, training, and writing of control plan documentation and process enhancements
-Apply and implement industry best practices and standards within the execution of process improvement assignments
D.Learning Knowledge:
-Identify related areas for professional self-development. Ensure the provision of relevant guidance, direction and training to subordinates to Green Belts within the organization
E.Other:
-Ensure high standards of confidentiality to safeguard commercially sensitive information
Education/Experience Requirements:
-University degree (MBA preferred but not required) from leading academic institution with focus on business administration
-10 years work experience with minimum of 7 experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
-Operational and project management experience including the lead of large company wide program deployments
-Certified Six Sigma Black Belt experience and technical mastery
-Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
-Minimum of 5 years experience as lead instructor to train other Black Belts and/ or Green Belts
-Experience in coaching Six Sigma projects from initiation to closure
- Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
-Strong knowledge of financial services from an operational and support perspective
Required Special Skills:
-Excellent oral and written communication skills in English (Arabic is an asset)
-Excellent analytical, conceptual and problem solving skills
-Strong project management skills
-High degree of customer sensitivity/ acumen
-Ability to handle tight deadlines, work well under pressure and get things done
-Experience in collaborating and communicating effectively with various different hierarchy levels across the organization
-Ability to work in a relatively unstructured, project-based and multi-cultural environment
-Proficiency in all standard business software applications, office communication tools and technologies with expert skills in MS Excel and Powerpoint
-Proficiency in financial analysis, modeling and business case development
-Mathematical and advanced statistical skills required
Operating Environment/ Location:
-Located in Qatar with visits to domestic and overseas entities, as and when required/ considered necessary
Framework and Boundaries:
-Group’s overall strategic plan
-Applicable policies and procedures
-Relevant regulatory pronouncements of applicable local and international regulators and related best practices
-Delegated and re-delegated authorities as per the delegation of authority structure
Communications and Working Relationships:
-Direct interaction with Head of Total Quality Management and Total Quality Associates
-Direct interaction with all business and support divisions within QNB within the frame of end-to-end process improvement initiatives
Supervisory Responsibilities:
-No direct supervisory responsibilities