Trade Support Manager

The Cash Equity Middle Office team offers a fast paced, challenging work environment and requires someone who is highly responsive and possesses excellent communication skills. As the role requires direct contact with senior people from the Equities Business, a successful candidate will demonstrate the highest professional behaviour, drive and commitment, and quickly develop business and technical expertise.
The Cash Equity Trade support manager role sits within the desk-aligned function of the Cash Equities Middle Office. This role provides direct support to the EMEA Cash Trading Execution, EMEA Emerging Markets, and EMEA Quants and Algo Trading desks within the Equities business. The role requires a thorough understanding of various cash equities as well as listed derivative products and markets. This unique opportunity provides direct exposure to Equities business leaders and allows for the individual to represent operations in a highly challenging and collaborative environment. We are looking for a proactive, responsible, and dedicated individual that is able to work and communicate effectively in a high volume, fast paced environment.

The primary responsibilities of the role are:
• Ensure timely, and accurate, processing of trade capture requests.
• Monitor trade flow queues and trade dated Intersystem reconciliations to ensure effective processing of trade executions.
• Provide operational insight for process mapping of new business initiatives driven by the front office.
• Interact and leverage relationships with other Operations teams such as Controls, JRU, ETD, Clearing and Settlement, and Change Management.
• Work collaboratively with other group and IB logistical functions including Finance, IT, Legal, Compliance, Market Risk and Credit Risk.
• Drive continuous improvement within the function to deliver on set quantitative goals.
• Own the Booking Applications change book of work for EMEA Cash MO.
• Increase RFT (Right First Time) by continuously monitoring and improving the Systemic and Behavioural root causes across FO, IT, and Ops.
• Increase STP (Straight through Processing) rate of all products by actively engaging IT and Ops Change teams.
• Communicate clearly, concisely, and effectively to all audiences.
• Adhere to escalation procedures within IB Operations.

Requirements
• Good knowledge of Microsoft products, particularly Excel Access
• Have a sound knowledge of Front to back processes for Equities and associated hedges (ETD, Swaps, OTC)
• Verbal communication and presentation skills
• Previous MO Office experience ideally supporting a Cash Equities business
• Strong people management experience required
• Desire to know the detail in order to be able to effectively communicate with the business regarding issue resolutions

December 11, 2013 • Tags:  • Posted in: Financial

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