Training and Development Officer Job in Rosemead, California Us

 

Training and Development Officer, under some supervision and following established policies and company/department procedures, will provide training development, maintenance and support within the following functional duties:

 

 

 

  1. Facilitates training programs including, but not limited to: Sales and Services Training programs; including certification to facilitate Establishing Customer Relationships, Leadership, Management, Communications, Retail Operations, Platform, Compliance, BSA, and other regulatory sessions as defined by client needs.
  2. Conducts needs analysis processes, upon request, to identify training needs companywide.  This may be in response to employee training requests, as well as an annual initiated process to assure company/employee training needs are met and in alignment with corporate, divisional, and departmental goals.
  3. Research and development of new retail, lending, behavioral and leadership training – for live format.
  4. Responsible for the maintenance of existing training materials, including but not limited to: leader and participant guides, job aids, flip charts, slides, video, etc.
  5. Coordinates with company Subject Matter Experts (SMEs) to assure training material content integrity, accuracy, consistency; and mirroring with other training programs, both internal and external.
  6. In conjunction with the Training Manager/Team, recommends ways to continually update and upgrade training methodologies and measurement processes to assure optimum training value and effectiveness.
  7. Project Manager with vendors and internal clients on interim or long term training projects which may require development, training meetings, modification of existing programs.
  8. Researches, develops and facilitates web based training programs.
  9. Maintains web based training programs to assure current and accurate information.
  10. Manages, including data gathering and reporting, measurement of all applicable training programs up to and including level three.
  11. Tracks and reports on training metrics, including trainer schedules, trainer hours, materials, ongoing trainer education, etc., relative to training industry standards.
  12. Will provide cross-training for peers and other instructors for in-house training programs and provide feedback on the effectiveness of the instructor.
  13. Provides input to Training Manager regarding training program quality and corresponding administrative processes.
  14. Assists the Training Manager/Consultants with budget management and training economies and efficiencies.
  15. Accepts other duties, including timed and ongoing special projects, as deemed necessary by the Training Officer/Manager.

 

QUALIFICATIONS

 

·         Education:    Degree in communications/training a plus, but not required.

·         Experience:  Minimum three years of experience in banking or a related environment.

·         Skills/Ability: Applicant possesses outstanding verbal and written English communication skills, is proficient with Microsoft Word, Excel, PowerPoint, Access, and Visio, is organized and detail oriented, maintains confidentiality and professional demeanor, has a working knowledge of business protocol and interacts effectively with public and clients.  Applicant has the ability to assess procedures and policies, and recommend more effective methods.  He/she must be able to respond quickly to changes in procedure and handle multiple tasks simultaneously.  Bilingual Chinese or Vietnamese a plus.

How to Apply:  Please send resume to jobs@cathaybank.com
E.O.E.
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