TRAINING COORDINATOR Job in Boston 02129, Massachusetts US
About Our Organization
Partners HealthCare is an integrated health care system founded by Brigham and Women's Hospital and Massachusetts General Hospital. In addition to its two academic medical centers, the Partners system includes community and specialty hospitals, community health centers, a physician network, home health and long-term care services, and other health-related entities. Partners is one of the nation's leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School. Partners HealthCare is a not-profit organization. We have opportunities in Finance, Information Systems, Human Resources, and many other areas that work behind the scenes in support of the Partners mission.
General Overview
A critical element of the electronic health record is documentation of inpatient care. It is assumed that an integrated electronic documentation system is a key component of providing safe and efficient care in that it will facilitate data re-use, and employ coded data to provide automated decision support, improve information access and legibility. While Provider Order Entry (POE), results, reports and eMAR are currently electronic, most of the other core inpatient documentation is a paper-based system. The Longitudinal Medical Record (LMR) provides electronic documentation in the ambulatory setting but it does not address inpatient documentation needs.
Currently, documentation of inpatient events, i.e., flowsheets, notes, patient assessments and plans-of-care (which includes problem lists and suggested interventions), is a manual process with no automated clinical decision support provided at the time of documentation, and there is no integration between systems, e.g., LMR, POE. Documentation of notes is non-standardized with notes being documented in multiple places (electronically and on paper) including LMR, personal Home drives and stand-alone systems.
The Acute Care Documentation (ACD) project is being undertaken at Brigham and Women"€™s Hospital (BWH) and Massachusetts General Hospital (MGH) to improve the inpatient documentation process by facilitating the flow of clinical information between providers, and promoting safe and efficient patient care.
Under the direction of the ACD Project Director, the Training Coordinator organizes all elements related to the training of ACD for clinical and administrative staff. Working with BWH, MGH, and PHS leadership, major areas of responsibility and oversight include: computer based training (CBT) development, resource need and availability, class scheduling, orchestrating training space, managing timetables to ensure all hospital staff are prepared for ACD"€™s implementation.
Job Description
"€¢ Create and maintain both a high level and detailed training plan covering clinical and administrative users at both BWH and MGH .
"€¢ Oversee the curriculum design and maintenance for classroom training and CBT development
"€¢ Devise a plan and monitor documentation creation and distribution
"€¢ Partner with site staff to evaluate and verify that materials and curriculum are in line with end user needs and stakeholder expectations, and meet training objectives
"€¢ Roll-out training programs suitable for thousands of clinical and administrative users between both BWH and MGH
"€¢ With site staff, develop training schedules for both classroom based learning as well as departmental meetings
"€¢ Ensure classroom, supplies, appearance and equipment. Oversee all logistical elements of instruction including: scheduling, room and catering arrangements, course material preparation, etc
"€¢ Partner with HealthStream resources at MGH and BWH to track classroom and computer based training completion
"€¢ Work with IS resources to ensure training environments are appropriately set up to facilitate training
"€¢ Develop and deploy appropriate measurement tools to assess and evaluate training effectiveness
"€¢ Perform test functions relevant to training
"€¢ Work with ACD teams facilitating hospital wide communication and system support through ACD go-live
"€¢ Perform other duties as assigned
Qualifications
"€¢ Bachelor's degree required;
"€¢ Five or more years of training/teaching experience in an adult learning environment. Training experience related to business process and/or systems change in a highly complex organization strongly preferred
"€¢ Experience overseeing medium to large scale training initiatives
Required Skills:
Skills/Abilities/Competencies
"€¢ Development experience with Blended/eLearning a plus
"€¢ Understanding of adult learning theories
"€¢ Ability to analyze and understand business needs and business processes, and incorporate them into training curriculum and materials
"€¢ Exceedingly strong interpersonal skills; interacts effectively with all levels of staff and management
"€¢ Strong written and verbal communication skills, including presentation and facilitation skills
"€¢ High level of competency with MS Office Suite
"€¢ Ability to participate in team efforts, and to work independently on discreet projects and tasks
"€¢ Ability to troubleshoot both functional and technical issues in a service oriented environment
"€¢ Knowledge of project management
"€¢ Knowledge of the healthcare environment
"€¢ Experience with change enablement/management
