Training Delivery Lead Job in White Plains 10601, New York Us
Promise - Service Model Transformation Initiative
Promise is the most significant transformation Avon has commissioned in over 50 years and is a key component of the Chairman's Growth Agenda. Promise is chartered with delivering a seamless service experience for how Representatives do business with customers and Avon.
To address Avon's current and future business needs, the integrated service model will encapsulate a combination of innovative ideas from within the organization, industry and Avon leading practices, and lessons learned. Critical business processes and enabling technologies are being reengineered to transform the order to delivery experience and Representative care.
The initiative was launched in May 2010 when a core team was formed in White Plains NY to lead the effort. The team is comprised of selected associates from global business functions as well as key markets including Brazil, Mexico, Russia, US, and UK.
Since May 2010, the team has led the development of the vision for the Representative experience of the future. Using this vision as a foundation, the team defined the Global Core Service Model capabilities, processes, and system requirements and received Executive sign off on our business process design in May of 2011.
Avon will be leveraging ECC 6.0 and CRM 7.0 including the Customer Interaction Center. ECC will be the cornerstone of the order to cash process for Avon's new Global Core Service Model, along with Vistex for Pricing and Promotions. We will be piloting our solution in Canada in late 2012 prior to rolling out to our top 5 markets Brazil, US, Mexico, UK and Russia over the next 4 years.
The SMT Lead Trainer (Training Delivery) is responsible for preparing Avon trainers to deliver SMT training programs. This is accomplished through delivering the Train the Trainer program to identified Super Users and Trainers, participating in Trainer evaluations and providing post Train the Trainer support to SMT Trainers as they prepare to deliver end user training. The SMT Lead Trainer also be tasked with delivering end user training to specific audiences (i.e. Sales Representatives, Field Leadership).
Position may require travel between Avon locations in the US and Canada.
- Facilitates Train the Trainer workshops with identified SMT Super Users and/or designated trainers. Evaluates Trainer performance during Train the Trainer to certify Trainers as ready to deliver end user training
- Participates in User Acceptance Testing
- Collaborates with Training Development Manager to conduct User Acceptance Testing on training content for the Sales Representative audience, specifically serves as a quality and relevance checkpoint for web-based training (WBT)
- Provides post training support to SMT Trainers and may facilitate in end user training as required
- Minimum requirement is a Bachelors degree in Adult Education, Education, Instructional Design, Marketing/Communications, Human Resources Management, Organizational Psychology
- Strong communication skills
- Ability to problem solve using logical thought processes
- Knowledge of SAP and uPerform
- Strong classroom facilitation skills
- Knowledge of adult learning theory
- Multi-tasking
- Managing difficult learners in a classroom setting
- Managing technology challenges that occur during the delivery of faciliated web-based or instructor-led training
- Mitigating project delays
- Creatively delivering learning solutions to a diverse audience of Sales Representatives
- Managing complex training delivery schedules
