Training Specialist Job in New York 10001, New York US
Training Specialist
Job Description:
Recently acquired by Yahoo!, interclick is recognized as a thought and technology leader for data targeting technologies in the online advertising marketplace. Today, advertisers demand solutions that deliver quality audiences, scale and performance. As a leading provider of digital advertising technology and services, interclick pinpoints the most responsive digital audience amid the chaos of online data. Supporting this effort is the best operations and technology organizations in the industry.
Are you an enthusiastic communicator? Do you think about how to more effectively engage with an audience, all the time? Do you think about helping leadership communicate their vision to the field and want to have an input on creating a happier, more successful organization? Does working with sales, operations and digital advertising excite you? Then we want to talk to you.
The Business Operations Training Specialist will be responsible for process training and systems training. The role will work with cross-functional groups in order to meet business requirements across all internal and external interclick technology platforms. This role will report to the Business Operations Manager.
· The Business Operations Training Specialist will become a subject matter expert on all product and operational workflows across interclick from Yahoo!
· The individual will work closely with the Technical Process Manager, Product Marketing Manager, Marketing and Sales Leadership
· Be responsible for the training and adoption of technical process documentation
· Collect user feedback from internal/external clients to improve training adoption and retention
Billing Costs Reconciliation
· Evaluate vendor invoices and match back to sales in salesforce.com and through knowledge of appropriate cost of sales
· Own the billing relationship between vendors and interclick
· Will help manage projects for improvement in scope areas
· Documentation and management of processes followed
While the role isn’t technical all the time, this person needs to have a deep technical aptitude and a solid understanding of the digital advertising industry and how to communicate effectively, including helping others do the same.
· Must have experience working and training sales organizations
· Must have trained on CRM, especially salesforce.com
· Needs advanced documentation, content management capabilities and other office based management tools
· Must have created and, or have a solid background in training organizations on processes, changes in and products and changes in
· Excellent with time management and organization
The operations team at interclick touches many areas of the business so it will be important for this person to enjoy a fast pace and who can work cross functionally. Along with training expertise, this individual needs to have a leadership drive.
· Must be able to communicate professionally and be comfortable with persistent follow up with internal and external contacts
· Excellent written and verbal communication skills should be inherent as this person will be in contact with many individuals at all levels in the business
· Will be expected to identify improvement opportunities and to help management make it happen
· Embraces change and have the ability to identify when training materials or structure should be altered for efficiency and retention
· Must be a problem solver and self-starter
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