Travel and BMV Counselor (Customer Service) Job in Noblesville 46060, Indiana US
Company Information
AAA Hoosier Motor Club has a long standing history of providing excellent products and customer service to members in the areas of Insurance, Travel and Roadside assistance.
Position Overview
Increase overall revenue of AAA Hoosier Motor Club service centers by promoting products and services, and performing customer service duties for members while meeting the highest quality standards.
This position is also the major backup support position for the BMV Department within the Service Center. This position is responsible for the accuracy, accountability, and success of the BMV operations within AAA Hoosier Motor Club. It is also responsible for achieving and utilizing in depth knowledge of BMV policy and procedures in daily activities along with their ATS duties. This person is the “support” person for BMV activities within a service center during peak periods and is fully cross trained and accomplished in all BMV duties, policies, procedures, and obligations.
Responsibilties
This position will serve as both an Auto Travel Counselor to provide assistance and sell products/services to members taking automobile trips as well as a BMV representative to provide motor vehicle services such as drivers licenses, titles, registrations.
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
High School Diploma or equivalent.
SPECIFIC SKILLS REQUIRED:
- Effective oral and written communication skills with excellent interpersonal skills to successfully present information and respond to questions from employees, groups of employees, management, members and the general public.
- Ability to demonstrate accuracy and thoroughness and monitor own work to ensure quality in dealing with customer issues.
- Inventory management ability.
Ability to multi-task. - Ability to define problems, collect data, establish facts and draw valid conclusions.
Flexible attitude with the ability to function independently. - Strong attention to detail and ability to follow through on projects and actions.
- Ability to type and perform accurate work using Microsoft Office, Word and Excel as well as other company specific software.
- Valid driver's license with no more than 6 points accumulated at any given time. No DUI, DWI, or suspended drivers license on your driving record during the last 7 years.
- Ability to satisfactorily pass a complete background check at any given time (including but not limited to; full criminal history, illicit drug screening, credit check, driving record MVR, education verification, reference check, sex offender registry, court records, past employment verification).
- Must become a Notary Public within 90 days of hire.
- Ability to lift and/or move materials weighing up to 50lbs.
Benefits
- Medical, Dental, Life
- Short Term Disability
- Flexible Spending Account
- 401k
- Vacation/Sick time
- Tuition Reimbursement
- Employee Discounts