Uk Case Officer
Full Job Description
Duties Include:
- Handle complaints from UK Policyholders in accordance with the client and the FSA.
- Ensure that all communications are dealt with in a timely manner.
- Make sure that all complaints are handled within the FSA Dispute rules, particularly in relation to adherence to the complaint escalation processes.
- Conduct a regular review of open cases to ensure that all cases are satisfactorily progressed.
- Prioritise the case load as efficiently as possible.
- Liaise with the Financial Ombudsman Service (FOS).
- Provide guidance to policy holders and syndicates, taking into account previous FOS decisions.
- Accurately input data to the Complaints Monitoring database to ensure the accuracy of Management Information, as well as the correct and timely case fee calculation
Our client is looking for a candidate with the following skills and experience:
- Proven negotiation and influencing skills.
- Pragmatism and the flexibility to work both independently and as part of a team, to organise work within prescribed service timetables.
- A high standard of written and telephone communication skills, particularly the ability to discuss issues effectively with all levels of the market, third parties and members.
- Ideally, you`ll have knowledge of the rules relating to the handling of policy holder complaints, general insurance matters (including Ombudsman`s rulings) and the Lloyd`s Market.
- IT skills - proficiency with Access, Excel and Word is essential
Please DO NOTapply if you have been working recently in PPI claims as the experience is not right for this role.
A well know and respected name within the insurance Markets
A competitive Salary and excellent benefits
Where specific UK qualifications are required we will take into account overseas equivalents.
Please quote Michael Page reference when applying Job ref:MPGX13259412
Michael Page International is a world leading recruitment consultancy.
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