UK Case Officer
Full Job Description
Duties Include
- Handle complaints from UK Policyholders
- Ensure that all communications are dealt with in a timely manner.
- See that all complaints are handled within FSA Dispute rules and adhere to complaint escalation processes.
- Conduct regular reviews of open cases to ensure that cases are prioritised and progressed.
- Liaise with the Financial Ombudsman Service (FOS).
- Provide guidance to policyholders and syndicates, taking into account previous FOS decisions.
- Oversee accurate data input to the Complaints Monitoring database to ensure both the accuracy of Management Information and the correct-timely case fee calculation.
The successful candidate will have the following skills and experience:
- Proven negotiation and influencing skills.
- Flexibility to work independently and as part of a team to organise work to meet prescribed service timetables.
- A high standard of written and telephone communication skills, particularly the ability to discuss issues effectively with all levels of the market, third parties and members.
- Knowledge of the rules relating to the handling of policyholder complaints, general insurance matters (including Ombudsman`s rulings)
- Good IT skills - Use of Access, Excel and Word.
Our client is an instantly recognisable and well respected name within the insurance world
The initial contract is for 6 months and you will receive a competitive salary.
Where specific UK qualifications are required we will take into account overseas equivalents.
Please quote Michael Page reference when applying Job ref:MPGX13251572
Michael Page International is a world leading recruitment consultancy.
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