Unit Head – Process Reengineering recruitment
Reporting into the Head of Quality, this role has 2 direct reports and as a team focusses on achieving the quality goals evolved by regular training, feedback amd monitoring of different quality programs through the implementation of strategic projects. Main responsibilities include:
- designing and implementing strategic projects and quality control initiatives in line with the business strategy for the retail and corporate bank.
- designing and rolling out quality SLA's across the bank.
- end to end review and streamlining of key Service delivery processes.
- designing and monitoring service levels for key business processes.
- initiating process improvement projects based on business requirements.
- institutionalising corrective action / preventive action mechanism across the retail and corporate bank.
- building six sigma capability within the bank through training on methodology and its applications.
- mentoring and guidance of Six Sigma projects.
Skills / experience required:
- graduate or post graduate degree
- Six Sigma black belt certification
- Minimum 8-10 years experience of which at least 2 years in Banking with 2-3 years in Quality Management.
- Exposure of working in Retail and Corporate Banking environments.