Vice President, Global Desktop Technical Lead, Infrastructure recruitment

Department overview:

Markit’s Infrastructure team consists of over 100 IT Professionals supporting 2,500 users and circa 1,500 Linux and Windows servers. Support staff is based in 5 major locations (New York, London, Dallas, Amsterdam and Singapore) which allows Infrastructure to provide ‘follow-the-sun’ support to our product groups.

The aim of Infrastructure is to deliver a globally consistent operational model with consolidated toolsets and compliant processes across for Markit.   Infrastructure will be organized on a Global, Regional and Local basis with the appropriate capabilities in each area to meet the business needs and drive the most efficient organization.

The Markit Service Desk currently comprises of 22 members worldwide, directly supporting 15 Global locations with implicit or remote support for a further 10 sites for a total of more than 2200 end users. Support also covers over 3000 desktops and laptops, mainly Dell.

The team is highly technical and act as the main point of contact between Markit users and the Infrastructure team as a whole.

Interaction between multi-disciplined teams around the globe occur s on a daily basis (Windows, Unix, Networks, Databases and Security) so there is plenty of scope to enhance knowledge in these areas alongside accomplished experts.


Position summary

Global Technical lead for all desktops. Accountable for architecture and delivery of desktop technical roadmap. 3rd line escalation point.


Duties accountabilities

Take over full budgetary, licencing and technical management of all PCs and Laptops and associated management systems;

• Software deployment

• Patching

• Anti-Virus

• Security management

• Provide support procedures and processes for Service Desk to incorporate in day to day, with clear escalation path. Author end user tech guides. Contribute to Knowledge base.

• PlanProject Manage large scale deployments (migrations) of desktop hardware and software, including all elements of project lifecycle.

• Maintain ‘Gold’ images across all hardware standards.

• Create ‘work packages’ for Service Desk team.

• Define, maintain and enforce PC and Laptop standards.

• Define and Publish Desktop KPI’s and Metrics

• PCLaptopManagement Tools Vendor management.

• Ensure desktops comply with security policies, through a working partnership with Info Sec team.

• Global security patching process owner for Operating systems, Office and major 3rd party applications and associated coverage reporting

• Liaise with WinOps for GPO, AD configuration and standards.

• Liaise with other technical teams to ensure Desktop goals are achieved.

• Participate in standard procedure creation and maintenance,

• Participation in out of hours work as required.

• Work in a fast-paced environment, be adaptable to continuous change and responsibilities, and work out of different physical office locations when required.

• Architect and validate DRBCP solutions for desktops and author ‘scripts’ for Service Desk to follow when DRBCP is invoked.

• Cultivate a test environment for VDI


Business competencies Education and experience

Focused experience of management, support and implementation of desktops in a large scale enterprise Windows Client (7) /Server (Active Directory 2008) environment.

Windows 7 and XP expert in all versions

Experience of administering key enterprise technology platforms for management of desktops;

• Altiris

• Tivoli EndpointBigFix

• Symantec Endpoint

• Avecto

Software deploymentmigration inc MS Office 2007 / 2010

Powershell / Scripting, Ability to troubleshoot Performance related items. Virtualisation (ideally VMWare)

Exposure to Financial environment advantageous.

ITIL foundation holder or ITIL awareness (v.2 or v.3) preferred

Commercial awareness

• Able to make informed decision on technology specs to ensure cost efficiency and fit for purpose.

• Ensure we have the right fit technologies in place from those available and emerging.

Management requirements

• Delegation skills.

• DevelopMentor Service Desk team in desktop technologies.

• Deliver required results within a rapidchallenging timescale.

• Some supervisionleadership of and liaison with contractors and 3rd parties when on-site.


Personal competencies Personal impact

• Polite and professional in the face of a demanding and expanding business environment.

• Eagerness and ability to learn new skills

• The desire to own issues through to resolution

Communication

• Excellent communication skills essential – the role interacts with others from technical to Board level on a global scale.

• Attention to detail and accuracy.

Teamwork

• The ability to share workload and act as part of a service delivery team is essential.

Company overview

Markit is a leading, global financial information services company with over 2,500 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace. For more information, please see http://www.markit.com