VP Enterprise Service Quality Job in Lisle 60532, Illinois Us
The Vice President, Enterprise Service Quality will build, manage, define and implement the methodologies, processes, procedures, systems and schedules as required to establish an enterprise service quality program. This quality service program will include both operational and software engineering quality programs which provide cost effective operations and exceptional client servicing and support.
To perform this job successfully, an individual must be capable of operating as an organization change agent; client advocate; and corporate quality champion. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Embrace SXC Health Solutions' and our client's strategic direction, while maintaining an excellent understanding of SXC Health Solutions' systems and services to further enhance our relationship with our client base.
Build and maintain both automated and manual quality assurance organization supporting the SXC software products and services. This service will need to provide a cost effective, scalable, methodology and include the appropriate continuous process improvement metrics to ensure upstream software engineering and business requirement process are reducing their overall defect rate.
- Recruit, develop and retain a high performance work team. Effectively utilize off shore QA resources both automation capabilities as well as basic release associated quality assurance support.
- Establish and grow our QA automation capabilities supporting the testing of user interface applications within across our portfolio of software products.
- Define priority levels for projects within the software QA team; continually evaluate and adjust priority and delivery expectations in consideration of changing business needs.
Maintain a corporate reliability function where all service related defects are reviewed and addressed to ensure that root cause and preventative measures are appropriately employed.
Establish enterprise wide quality and service metrics and champion continuous process improvement programs.
Knowledge, Skills and Abilities:
Must have excellent analytical, organizational and interpersonal skills, as well as a strong background in Total Quality Management methodologies.
4-5 years working knowledge of the Healthcare / PBM market.
2-3 years working knowledge of Six Sigma and Lean methodologies.
Knowledge of Quality Assurance principles and processes.
Education and Experience:
- Bachelor's degree in a related field from a four-year college or university;
- 8-10 years experience in Quality Assurance Environment
- 5 years managing a quality Assurance team.
- Thorough demonstrable knowledge of SXC products
