VP- KYC Regional Sector Head
Client On-Boarding has been tasked with creating a KYC service to provide a consistent approach for KYC across the 87 countries of the Group for Global Banking and Markets. This service is delivered in a sector-aligned manner ensuring dedicated support for specific business units.
The jobholder will have ultimate responsibility for the overall success of managing the KYC new business and renewals process in the US for the Financial Institutions Sector. This will include
* - Managing the onshore and offshore teams delivering KYC support to the Corporate sectors of GBM. There are teams delivering this function worldwide.
* - Ensuring that staff apply all regulatory and corporate AML standards to performing due diligence on new clients and during ongoing renewals of the client profiles
* - Ensuring the quality and service delivery standards for KYC support are met. Working closely with the KYC Quality Assurance team to identify and resolve any quality issues
* - Represent KYC providing coordinated on-boarding delivery to the Financial Institutions sales teams in the most effective manner
* - Driving continuous productivity improvement into the KYC processes by participating as a key stakeholder in the delivery of new technology to KYC Services and working with the KYC Strategy team to identify business process improvement opportunities
* - Interface regularly with senior business managers to resolve escalated issues and identify opportunities to meet specific business needs that may arise
Critical external interfaces are with COBAM stakeholders in AMERICAS across Global Banking and Markets, and Compliance.
Managing the Financial Institutions Sector team within the US KYC Services
* - Preparing the KYC profiles in accordance with the Group Policy, obtaining documents as required from the client / relationship manager and undertaking the necessary due diligence checks
* - Implementing a Quality Analytical Review process to review each profile to ensure accuracy of the work
* - To be the “Face” of KYC with US in all matters relating to KYC for new business onboarding and renewals of KYC profiles in the Financial Institutions Sector
* - To provide a timely, high quality and flexible KYC and Client identification for clients wishing to do business with the Bank
* - Ensure appropriate escalation policies exist and are followed
* - Work collectively with offshore management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity panning, adherence to and improvement in performance and quality standards and appropriate career development
* - Chair regular meetings with the business and compliance to facilitate good communications and resolve KYC issues within the organization for the varying business areas which are supported by COBAM
Planning
In association with KYC Services Management ensure there is the mechanism and controls to monitor the new business stream within the overall project from an US perspective. Remove roadblocks to enable the effective delivery
Actively Manage expense control procedures for US KYC Services for the Financial Institutions Sector, identifying and implementing cost savings and administrative/internal controls
People Management
Recruit the team members within the Financial Institutions Sector (circ 10 staff onshore, and assist in circ 40 staff offshore)
Create and develop a culture of meritocracy, high performance standards and high achievement amongst our people
Once hired, create development plans for key individuals in Financial Institutions Sector teams within US KYC Services, and succession plans
Provide leadership, support, guidance and coaching to the Financial Institutions Sector Teams within US KYC Services management team
Ensure that the US KYC Services is the best place to work as evidenced through future GPS scores
Communications
Ensure key stakeholders are kept informed of the progress and challenges within the Financial Institutions Sector for US KYC Services build out and ongoing operation
Ensure AMERICAS Head of KYC Services and Americas COBAM Financial Institutions Sector Head of are kept fully informed of the project status, build out and escalating issues where appropriate
Control
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Maintain a Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations
Qualifications
Knowledge and Skill Requirements:
Courageous leadership and matrix management skills
Proven ability to prioritize competing demands
Exceptional organizational, planning and management skills
Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users
Proven business and operational experience
Extensive experience in the Finance and Banking industry environment (eg, fund administrator, brokerage house, custodian, investment bank etc.) together with business project management experience
Experience in risk management field, and proven ability to support the development of the business activities while robustly applying risk management disciplines and controls
Good knowledge of regulatory trends and developments
Strong leadership and management ability
Strong interpersonal skills and able to build and maintain global relationships
Outstanding written / verbal communication and presentation skills
Planning, time management and resource management skills
Positive ‘can do’ attitude with a passion to succeed
Experience of working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures
Strong analytical skills with experience of capacity planning and effective use of MI for performance management
Strong capacity to assimilate other stake holders perspectives and fast learning abilities
Pro-active and business orientation with proven ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions
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