VP Projects – Corporate Banking Client Services recruitment
Our client is a leading Global Bank and due to expansion of their corporate banking business they are looking for a Client services specialist with a proven track record in a contact centre environment.
This role is focussing on the improvement and implementation of new client service initiatives to support client e-platforms the treasury and cash business are upheld to the highest standards.
Key responsibilities include:-
-Investigating current procedures and workflow life cycle.
-Metrics reporting on call volumes and cost/benefit analysis to define any problems.
-Scope out business requirements such as allocation of employees, technical client servicing skills, productivity and resolution levels.
-Investigate best practice across the client servicing sector and provide useful recommendations.
-Implementation of solutions via training of staff, process re-alignment and re-engineering.
-Ability to manage stakeholders of all levels from junior employees to Senior Management across various business disciplines.
To be successful in your application you will:-
-Have a proven track record in Corporate Banking especially in the understanding of Treasury and cash products.
-A sound grasp of how contact centres operate from both the customer and employee perspectives.
-Strong project management skills with the ability to analyse and write reports as well as deal with a wide range of personalities and business units.
-PMP, Six Sigma certification would be favourable.
Please send your cv directly to catherine.taylor@tomrecruitment.com
Please note that due to large number of applicants only shortlisted candidates will be contacted.