VP, Service Management
As part of the Service Management team, you will be responsible for leading and facilitating service initiatives across the bank. You will develop and manage SLA measurement framework, supervise the tracking, monitoring and reporting of performance, establish and enhance SLAs with the businesses.
Key requirements:
- Strong presentation, communication and interpersonal skills
- Ambitious, self driven and able to multi-task
- Ability to thrive in a fast-paced environment
- Strong thought leadership in “service”
- Highly analytical
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